Steve Booker

Terms & Conditions

TERMS & CONDITIONS

Please read these terms and conditions carefully before using the Steve Booker shop. This website is owned and operated by Sociates Limited.

 

BUYING PRODUCTS ON OUR WEBSITE

By placing an order with the Steve Booker shop you acknowledge to have read and agreed to these Terms & Conditions. If you are unhappy with any aspect of these, then you should contact us at shop@stevebooker.co.uk before placing your order with us. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.

 

PRICES AND DUTIES

Most destinations are shipped on a Delivery Duty Paid basis, which means that all import taxes and duties will be included in the final purchase price. Please see the checkout page for current and accurate delivery costs, delivery times and customs/duty information. Steve Booker reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time.

  

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

 

RETURNS & EXCHANGES

If you are unhappy with our products in any way, they can be returned or exchanged provided that it is in saleable condition. If you would like to return an item please download and fill out our return form.

Returned items that have been subject to a free shipping offer and are being returned for a monetary refund not exchanged goods or store credit will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs. If you are unhappy with our products in any way, they can be returned or exchanged provided that they are in unused condition and have all tags in place. You must contact us for authorisation before returning any items

Subject to stock availability, we will exchange items that are returned to us within 14 days of being received by you. Please advise us upon receipt of your purchase if you wish to exchange. Please note that return postage costs incurred in an exchange are payable by you. Once this is received the new item will be posted immediately.

If you wish to return your item and receive a full refund items need to posted/couriered back to us within 14 days of being received by you.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we at Steve Booker take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting shop@stevebooker.co.uk about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.

In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note refunds to Debit/Credit Cards normally clear in 1/2 days. Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations.

Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).

We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and/or tags removed.

Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

 

DISCOUNT CODES

Steve Booker may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue. These T&Cs relate to all Steve Booker promotions, competitions and discount codes (unless otherwise stated). Only one promotion code can be used per order and can't be used after an order has been placed.

 

ACCURACY OF CONTENT

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

 

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by Steve Booker. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Steve Booker. You may not modify, distribute or re-post anything on this website for any purpose.